Privacy Policy
1. Introduction
ExploreChina Pro ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website or services ("the Service").
By using the Service, you agree to this Privacy Policy.
2. Information We Collect
We collect information in the following ways:
- Information you provide — your name, email address, phone number, business name, and any details you share through our enquiry forms or when contacting us directly.
- Order & service information — details related to sourcing requests, quotes, shipments, and any services you engage us for.
- Usage data — basic technical information such as your browser type, device, and how you interact with our website, used to help us improve the site.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes or services you've requested;
- Communicate with you about your orders, sourcing requests, or account;
- Improve our website and services;
- Meet our legal and regulatory obligations, including under Australian law.
4. How We Share Information
We do not sell your personal information. We may share it only in these circumstances:
- Service providers — trusted partners who help us deliver our services, such as our China-based sourcing and logistics partners, payment processors, and website hosting providers;
- Legal requirements — where required by Australian law, regulation, or a valid government request;
- With your consent — where you've agreed to information being shared for a specific purpose.
5. Data Storage & Security
We take reasonable steps to protect your information from misuse, loss, and unauthorised access, including secure storage and restricted access controls. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
6. International Data Transfers
As we work with sourcing and logistics partners based in China, some information (such as order and shipping details) may be transferred to and processed in China for the purpose of fulfilling your order. We take reasonable steps to ensure this information is handled securely.
7. Cookies
Our website may use cookies to remember preferences and understand how visitors use the site. You can disable cookies in your browser settings, though some features may not work as intended.
8. Your Rights
You may contact us at any time to ask what personal information we hold about you, request a correction, or ask us to delete it, subject to any legal obligations we may have to retain certain records (for example, for tax or business record-keeping purposes).
9. Children's Privacy
Our Service is intended for business use and is not directed at children. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last updated" date.